FAQs
If you have any questions, please feel free to consult us at any time.
We are online 24 hours a day.
Who are we?
Based in Qingdao, China, as an outdoor enthusiast in this industry for more than 10 years, with 5000 square meters of production workshop, and more than 100 employees, our products are sold to more than 30 countries around the world, such as North America, Australia, the United Kingdom, Central Europe, Japan and South Korea and so on. We have been committed to optimizing the design and improving the quality of the marketing feedback, Waiting to build a long-term trust relationship with every user.
How can we guarantee quality?
We offer a 2-year warranty. Quality problem we supply free repairing accessories for you.
In fact, every piece of our raw material is traceable to its source and every production process is traceable.
Why choose us?
Our sizes are larger for the same price. Under the condition of the same size, our quality is better. Under the condition of the same quality, our configuration is higher.
How to install the rooftop tent?
Install video and user’s manual will be sent to you, online customer service is also available. Our roof tent is suitable for most SUVs, MPVs, and trailers.
Does the price include the annex and awning?
No, it doesn’t. But, if you’re interested in this Annex and awning, please visit our shop or contact our customer service.
What's the material of the outer shell?
The hard shell rooftop tent is made of Line-X explosion-proof coating. No paint loss, Rainproof, rustproof. Besides, aviation aluminum is also widely used, which is strong, durable, and waterproof. The tent body is made of high-quality Australian polyester-cotton fine canvas.
What are our terms of packing?
We package our goods with durable cartons. If your order quantity can not be filled into a full container, we would prefer to suggest packing it in a wooden box so that it can protect the goods when shipping.
How about our delivery time?
Generally, it will take 15 to 45 days after receiving your advance payment. The specific delivery time depends
Can we produce according to the samples?
Yes, we can produce your samples or technical drawings.
How to know if the product can be set up on your car?
Our tents are suitable for most car models, please install your own luggage racks, if you don’t have them, we can also provide the rack.
